Política de reembolso
All Sales Are Final: We adhere to a strict policy of all sales being final. We do not accept returns. This policy ensures that each customer receives the highest quality, untouched merchandise.
Guarantee of Authenticity: We guarantee that all items sold are authentic and of the highest quality. Whether it's gold, diamonds, or other materials, you can be assured of their genuine value and quality.
Exchanges (Physical Locations Only):
- 7-Day Exchange Window: If you are not completely satisfied with your purchase and have access to one of our seven physical locations in Miami, we offer an exchange within 7 days of purchase.
- Physical Store Exchanges Only: Exchanges are only processed in our physical stores and not online.
- Extension for Online Orders: For online orders, this 7-day period can be extended. Please contact us to discuss your situation so we can arrange a suitable time for you to visit one of our Miami locations.
Defective Items:
- Reporting Defects: If your delivered item has any defects, please get in touch with us immediately.
- Return Arrangement: We will arrange for the return of the defective product and ensure that it is fixed and returned to you in perfect condition.
Contact Us: For any questions, or to discuss an extension for exchanging an online order, please contact us via email at arielsjewelry.online@gmail.com or text at 305-209-2991. We are committed to ensuring your satisfaction with our products and will work with you to address any issues within our policy framework.